Legal

# Trust the infrastructure behind your outbound OS.

Review how we handle privacy, terms of service, data processing, and real-time platform availability.

Privacy policy · Terms of service

Privacy

## How we protect your data.

LeadSniper limits data access to the minimum set of vetted employees and partners required to deliver the service.

### Collection & usage

We collect only the metadata needed to orchestrate prospecting—never messaging content—unless you explicitly authorize it.

### Storage & retention

Customer data lives in encrypted, regionally redundant infrastructure with retention policies honoring your contract.

### Subprocessors

We publish our subprocessors and notify you before changes so you can evaluate their security posture.

Terms

## Usage requirements.

We align our terms of service with modern GTM teams—flexible seat management, strict compliance, and transparent billing.

### Acceptable use

Respect anti-spam laws, honor opt-out signals, and never upload data you do not have rights to process.

### Billing

Plans can scale up or down monthly. Annual agreements include SOC 2 documentation and tailored onboarding.

### Support

Every plan includes product support; Scale and Enterprise unlock named CSM coverage plus dedicated channels.

Data processing

## DPA commitments.

We execute DPAs with every customer that needs them and follow the latest SCC language.

### Security controls

Role-based access, SSO, SCIM, and audit logging are available on Scale and Enterprise tiers.

### Incident response

We maintain 24/7 monitoring with defined escalation paths and notify customers within contractual SLAs.

### Data subject rights

Submit deletion, access, or export requests through support and we will respond within five business days.

Status

## Transparency when issues arise.

Stay informed about subdomain availability, automation uptime, and scheduled maintenance.

### Realtime dashboard

Customers receive access to a private status page covering app., demo., and admin. domains.

### Incident updates

We post root-cause summaries within 48 hours for any P1 or P2 event impacting outreach automation.

### Contact channels

Email support@leadsniper.com or your CSM for escalations outside the dashboard.